Refund Policy

At LuxeVivus, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

Refunds are available for products in the categories of Kitchenware, Home Decor, Bedding & Textiles, and Bath, provided they meet the following conditions:

• Items must be returned within 30 days of receipt.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase, such as the order number, is required.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Personalized or custom-made products.
• Items that are damaged due to misuse or improper care.
• Clearance or final sale items, unless defective.

How to Initiate a Refund

To request a refund, please contact our customer support team at [email protected] with your order details and reason for return. We will provide instructions on how to return the item(s).

Processing Refunds

Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective.

Defective or Incorrect Items

If you receive a defective or incorrect product, please notify us immediately at [email protected]. We will cover return shipping and expedite a replacement or refund.

Contact Us

For any questions regarding our refund policy, feel free to reach out to us at [email protected]. We are here to assist you.